May 11, 2010

Tuesday 100511

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CrossFit 757 (VA) on retreat in Gaston, VA.


Affiliate Scenario: You're in one of the classes at your own affiliate. 15 people are in the class. One trainer and an intern are leading a skill session on the push jerk and, in your opinion, they're not teaching it very well. The members of the class seem confused and you're worried that they are having bad movement reinforced. What do you do? Speak up in the class? Ask to speak to one of your trainers privately? Or just wait until after the class and then e-mail the trainers? Or, just say nothing?


From CrossFit Peru: The Spanish Glossary of CrossFit and "You Are Never Alone in CrossFit."


"Time to Audit Your Facebook Settings, Here's How" from Fast Company.

"10 Reasons You'll Never Quit Facebook" from Business Insider.

Posted by Lisbeth at May 11, 2010 12:05 AM
Comments

Speak up. You don't have to be rude you put it forward as clarifying the confusion not as correcting their training. Then counsel and retrain the trainers in private about what went wrong.

The buck stops with the affiliate owner in regards to the level of training provided.

Comment #1 - Posted by: Tommy at May 10, 2010 9:12 PM

Seems like as the owner it is your responsibility to insure that the members of your gym are geting quality training.

Comment #2 - Posted by: Big Mike at May 10, 2010 9:45 PM

if you are the person in charge, speak up. Members will understand if they do see you as the person in charge when you politely correct or better yet, show them a "better" way of doing it without making the other trainer's teaching look completely useless.

Comment #3 - Posted by: james at May 10, 2010 10:06 PM

Definitely speak up. If you think highly of the trainer and they you it will never cause a problem. If you speak up and they get upset, you have bigger problems with your business than just the training. The excellence in your product always has to be front and center.

Comment #4 - Posted by: Keith at May 11, 2010 4:14 AM

I would ask the trainer if I could add something. Say something along the lines of "I've found this works well for me" and demo what I'd want to be done. The trainers I have would not take this the wrong way, as they are constantly looking to improve.

Comment #5 - Posted by: Kevin - CFMoncton at May 11, 2010 5:23 AM

So I posted last night, but it would appear that my post was lost in the nethers...

Under no uncertain terms should you interrupt your trainers. It will cost them credibility with your clients. A 5 minute skill session isn't enough time to set a movement in stone. Afterwards, pull the trainers aside and ask them why they presented the material in the manner that they did. Who knows, maybe they just returned from a week of training with the head of the Chinese National Weightlifting team and came home with some information that could be useful to your gym.

Regardless, Tommy is right, the ultimate decision for curriculum changes rest with the affiliate owner, and so after the class is over and the students have left, pull your trainers aside. Explain your stance on why you think that the way that they presented the material was incorrect. In a couple of weeks when you have another skill session, have them insert the new information with this caveat: "I know that what I am saying is different than what I said last time. The reason for this is because in the time between I have learned some new and better techniques that are worth implementing. As always with our wonderful gym, you are going to get the best and most up to date methods possible." This will allow the trainer to save face as well as show your clientele that the knowledge base of their trainers is constantly growing and evolving to provide them the best product possible.

On the flip side, if the trainer refuses to see things your way, then it may be time to discuss parting ways...

Comment #6 - Posted by: JohnBrown at May 11, 2010 6:15 AM

CF 757 is legit.

Comment #7 - Posted by: Pat Sherwood at May 11, 2010 6:22 AM

You have to step in, but it must be done in a manner that will not embarass your trainer. Sometimes the trainer knows the movement, but gets sidetracked and you can just cue the trainer with a nonverbal movement. If this doesn't work, saying something like, "While Joe's got a great push press, it often helps to review the push-press progression that CrossFit uses at the certs. I'm going to have Joe demo this for me while I cue. You all watch and then Joe will take it from there." This allows you to take over, but not undermine your trainer. It also gives the class back to the trainer at the end of the demo.

Another thing to do is cue your trainers ahead of time with a prearranged movement/signal that you have something to add. This way, when the trainer sees this signal, he/she will know to ask you something like, "Hey, Steve, how do you teach this?" This allows you to step in without appearing to take over.

These instances will happen - especially with new trainers. Even experienced trainers will sometimes screw up. Everyone has a bad day now and then. If you're not training your trainers and making sure they study up, then you're missing an important part of your business practice.

Comment #8 - Posted by: Steve - CF Ocean City at May 11, 2010 8:28 AM

I agree with John Brown,

It is unprofessional to interrupt the class leader during a teaching session. Most of the people who are new to learning the movements in a CF box are already re-learning how to move and forgetting all the bad techniques and methods they got from crapy PT's and Muscle Fitness Magazine. So one more correction on something they have learned in 5-10 minutes during a class is nothing compared to breaking habits formed over years. .

If you have to address the reasonings behind your coaches choice of explanation and methods, do it AWAY from your members. I had a (non-cf) boss in the past that would constantly correct me in front of customers. It made it difficult for me to build trust with customers when they were constantly reminded of my lack of quality by the public corrections. Whether it was done to maintain leadership status in the customers eyes, or to hold me to a higher standard, it was still poor leadership to correct me in public.

As an owner, it is our job to give younger and sometimes less experienced coaches a venue to grow. Being an open-minded head coach is just as important as making sure the goals of your programming are executed by your staff. You never know when some one with less experience than you may walk in a blow your mind with something they saw that you did not.

At the same time, if a coach makes a mistake during class, it is obviously your duty to correct them after class so they can learn and progress. Using constructive criticism is great and keeps your coaching staff getting better and better. Be understanding if they make mistakes, it is the only way they can learn.

Be honest here, what coaches on this blog were calm, clear, and unflustered the first time they got up in front of a big class, or the first time they had 17 people in a class and only 15 barbells? Just as you have personally progressed as a trainer, so must they. The beautiful part of it is that they have YOU to learn from and show them the way.

I don't want to say to be like a school teacher, but give them assignments. If you are teaching KB Snatches in class, make sure they have read up methods and seen instructional videos so they can at least be a little more comfortable teaching the movements. Set up coach prep sessions once a week to discuss the movements used in the next weeks programming. Have them do research on the difference between strength and power, or the reason you program the way you do at your box.

If you are going to demand that a high level of teaching and performance be maintained by your coaches, it is your job to aid them in achieving that level.

Comment #9 - Posted by: CrossFit Pasadena at May 11, 2010 11:09 AM

So, this is kind of a sticky situation. It's kind of like when parents disagree in front of their children. In my gym, I won't settle for crap-tastic coaching. I would step in, and make it seem like we are both right, just explaining it differently. I'd probably say something like, "Another way to look at it is...." or "Definitely follow along with what TRAINER is saying, but also try..."

Then, after class, I'd spank my trainer privately for sucking. :-) just kidding.

Comment #10 - Posted by: jennifer Yundt at May 11, 2010 12:19 PM

I haven't met a CF trainer yet who wants to suck at teaching.

It is the obligation of the owner to avoid this from happening in the first place by level setting movement standards and teaching queues. When teaching breaks down the owner should sidebar with the trainer to get things on track. Saying nothing, taking over a class, or correcting the trainer in front of a class are the worst possible solutions.

Comment #11 - Posted by: Ryan-CF Monrovia at May 11, 2010 1:42 PM

En regars al Kool Aid, esta traducción o definición no es exactamente correcto. Es un humor negro, pero se refiere a alguien que se ha unido a una secta y está dispuesto a seguir al líder, no importa cuán loco sus ideas parecen. Jim Jones envenenado el Kool Aid y los seguidores sabía que estaba envenenado. Se lo bebió de todos modos porque su jefe les dijo que era necesario.

Comment #12 - Posted by: Brian (BS) at May 11, 2010 1:49 PM

I should mention that ht e translation page is cool, but there are some idions or sayings that get lost in translation. The reference to kool aid doesn't refer to digestive discomfort, as stated in the CF Peru page, but refers to someone who has joined a cult and is willing to follow the leader, no matter how insane his ideas seem. Jim Jones poisoned the kool aid and the followers knew it was poisoned. They drank it anyway because their leader told them it was necessary.

Comment #13 - Posted by: Brian (BS) at May 11, 2010 1:57 PM

Brian, you are right, some "lost in translations" issues exist in my website. Nevertheless, I do mention in the glossary that "drinking the kool aid" expression was taken from the Jim Jones story.
Comments like yours help us to improve our website. If you agree, I will take your words as a quote.
Thanks Lis, it was a great surprise.

Comment #14 - Posted by: Jaime at May 11, 2010 3:39 PM

Jamie, su website es fantastico! Es muy completo y extenso. Acabo de pasar una cantidad ridícula de tiempo que mi español no. Gracias!

Comment #15 - Posted by: Brian (BS) at May 11, 2010 5:26 PM
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