September 22, 2007


Hawaii, not just for the beaches...

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Craig Cates, Alan Cook, Faith Cook, and Bryant Powers.

Alan and Faith Cook of CrossFit East went vacationing in Hawaii and stopped by CrossFit Oahu for a workout with Craig and Bryant.

CrossFit Ann Arbor featured in Fortune Small Business: Do your customers love you?

In an industry like ours, what are some other ways to "upgrade customer service"? Post thoughts to comments.

Posted by at September 22, 2007 8:14 PM

I read the article on the flight out to AZ. First of all, congratulations Doug! The article made sense and most CrossFit affiliates probably deliver a much "higher" than normal, level of Customer Service than competitors in our Industry.

Our little tidbit of advice is always Stand to greet new clients with a firm handshake and a huge Smile....saying "Welcome to Sonz".

Second when you answer the phone...everybody can hear a smile!!!!!

Comment #1 - Posted by: Matt Hunt at September 22, 2007 2:33 AM

Just CARE about your client and take in active interest in building a strong relationship with them.

Caring goes along way...especially in a service business.

Comment #2 - Posted by: Steve Liberati at September 22, 2007 7:14 AM

While your group is going on give your clients as much of your attention, encouragement and constructive coaching as possible. If you have music on make sure you can still hear and be heard.

Remember it's not about you it's about them.

Keep track of there goals and PR's this is a kind of customer service most people are not familiar with. It makes them feel like rock stars!

My big things are be on time or early and well prepared for your class. It lets your clients know that you've put your time in...which means they're getting more than there moneys worth!

Along with that make the workout environment organized. What your gym looks and sounds like is like a signature...yours!

These are my personal goals when I work with people. I'm not saying I have a handle on all of them.

Comment #3 - Posted by: jen at September 22, 2007 7:45 AM

Keep good records and keep in touch when they start to disappear.

Personal Training, atleast in this sense of Crossfit, is about "Personal" and "Training"

Comment #4 - Posted by: Solly at September 22, 2007 11:40 AM
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